Bluebird Psychology is an established practice with over 14 years of experience in caring for our local community. We have a reputation for providing compassionate and professional care for individuals, families and local organisations. We provide a friendly and warm team environment with regular peer supervision, professional development and social opportunities. We love assisting our team to grow in their skills and knowledge and helping them to identify their areas of passion, their ideal clients and the work environment that is best suited to their personality and wellbeing. Our support team provide excellent administrative services designed to reduce the time you spend on paperwork and improve our client’s therapeutic experience.

Our approach to building our team is slow and steady as we value finding the people who are the right fit for our team. We welcome people into our Bluebird family who align with our attitude and values and we are excited to help them grow in work that is fulfilling, meaningful and vibrant. We are an inclusive workplace and strive to practice what we preach by caring for the wellbeing of our team and providing a psychologically healthy workplace.

Our values:

We value genuine compassion for our clients, our team and our community. We have a compassionate heart for our community by being aware of the needs around us, reaching out to local groups and organisations and providing meaningful support. We practice this community mentality within our team by valuing our unique approaches, personalities and skills and supporting each other’s wellbeing. We value creativity of thought and practice. We are excited to have team members from different training pathways and who utilise different treatment modalities who unite over core values. We value flexibility of thought and practice and love to learn alongside our clients and alongside our team members.

If you are interested in a role that offers flexibility, wellbeing and growth, we would love to hear from you.

Current position availability:

Bluebird Psychology is a thriving, purpose-driven private psychology clinic located in Castle Hill, Sydney. We are deeply committed to neuroaffirming practice and grounded in values of compassion, creativity, and community. We offer a warm, inclusive, and professionally fulfilling environment that supports our clients, clinicians, and admin team alike.

PRACTICE MANAGER

We’re seeking a courageous, compassionate, and highly organised Practice Manager to help lead and support our growing team. This role blends operational oversight with people-focused leadership — ideal for someone who wants to make a meaningful impact in mental health and neurodiversity-affirming care.

As Practice Manager, you will play a central role in keeping our clinic running smoothly while nurturing a healthy, connected team culture. This role involves leadership, administration, systems oversight, and supporting our clinicians and admin staff.

This is a hands-on, people-first leadership position that combines operational oversight with a heart for team wellbeing and continuous improvement.

Position Summary

Days: 3–5 days per week
Location: Castle Hill, NSW
Start Date: Flexible.

Key Responsibilities

1. Leadership & Team Culture

• Lead from a place of clarity, kindness, and courage. Create an environment of psychological safety, trust, and open communication across admin and clinical teams.

• Hold space for difficult conversations and foster an accountable, collaborative culture.

• Prepare for and facilitate admin team meetings, individual check-ins, and quarterly reviews with a focus on development and alignment.

2. Operational & Business Oversight

• Oversee admin team rostering, time sheet approval, and leave requests.

• Maintain oversight of practice management software (Zanda) tasks.

• Monitor business and clinician performance statistics to support informed decision-making

• Manage payroll checks, and oversee accounts

• Oversee accuracy of NDIS, Workcover, and EAP processes

3. Client & Community Experience

• Oversee client care systems including feedback and post-session check-ins.

• Respond with empathy and clarity to complaints and concerns in a way that reflects our values and strengthens community trust.

• Ensure front desk interactions are consistently aligned with our warm, neuroaffirming, and professional tone.

• Triage client concerns and complex needs with compassion

4. Contractor & Partner Management

• Liaise with contractors regarding invoices, service tracking, and payment.

• Manage and strengthen relationships with EAP providers and third-party stakeholders.

• Provide administrative leadership in coordinating accurate billing and reporting for EAP and Workcover clients.

5. Space & Resource Management

• Monitor office supplies, safety issues, and resource procurement.

• Maintain safety, comfort, and functionality of the clinic space

About You

We’re looking for someone who is:

• Able to lead with courage and kindness

• Aligned with neuroaffirming and inclusive values

• Values-driven and grounded in integrity, with a leadership approach that aligns with Brené Brown's Dare to Lead practices.

• Reliable and systems-savvy, with high-level organisational and time management skills.

• Comfortable with data management

• Excellent communication with high level emotional and relational intelligence.

• Experience in managing teams and/or administrative operations.

• Strong problem-solving abilities and attention to detail.

• Confident working with practice management systems (Zanda or similar) and spreadsheets.

Qualifications & Experience

• Prior experience in a health, education, or psychology practice setting preferred.

• Leadership or team coordination experience essential.

• Working With Children Check essential

• Mental Health First Aid training preferred.

Why Work With Us?

• A workplace culture grounded in warmth, compassion, and connection.

• Flexibility in working days and hours to support your own wellbeing and responsibilities.

• Opportunities for personal and professional development in a team that values growth, flexibility, and creativity.

• A supportive leadership team committed to creating meaningful and fulfilling impact in our community.

• An opportunity to shape the future of this growing and thriving team.

To Apply

Please send your resume and a cover letter to the director, Joanna Bailey at
📧 joanna@bluebirdpsychology.com.au

In your cover letter, please answer the following:

1. Describe your leadership philosophy and values and how you believe they align with this role.

2. What’s one challenge you’ve faced in leadership and how did you grow through it?

3. What draws you to a role at Bluebird Psychology?

Applications open until position filled.

PSYCHOLOGIST

We are always open to speaking with psychologists who are passionate about what they do and who align with our values. Experience with working with neurodiversity, young people and parenting support would be highly valued.

If you are interested in joining the Bluebird family, please get in touch with us as we would love to speak with you further. email@bluebirdpsychology.com.au